Frequently Asked Questions


Q. What Payment methods can I use?

A. Chilli Hats use PayPal, the world’s leading online payment system. You do not need to have a PayPal account – simply click “Don’t have a PayPal account?” when you get to PayPal and pay by credit or debit card. Payment is fast, easy and safe.

Q. How do I wash my Chilli Hat?

A. Washing one of our hats is easy. Simply hand wash gently in warm water, leave it to dry flat and you’re ready to go!

Q. What hat size should I order?

A. To ensure that your hat is a perfect fit, measure your head using a tape measure across your forehead and above your ears, as shown in the photo below.

Measuring Your Head

Q. How long will my hat take to arrive

A. As many of our hats are individually handmade to order please allow up to a maximum of 10 days for your hat to be made and despatched. We will keep you updated on progress by email.

Q. What is your returns policy?

A. For our returns policy, please refer to our Terms and Conditions.